Sylvia Otieno is a Research Assistant at Higher Ed Insight (HEI). Prior to joining HEI, Sylvia worked as a research consultant at the World Bank Independent Evaluation Group and served as an AmeriCorps VISTA Member. These experiences developed Sylvia’s interest in using evaluation research to help organizations make evidence-based decisions. She has a background in university housing, residence life, and student activities and is enthusiastic to bring those experiences to her research. Sylvia earned her BA in International Studies from Towson University and her MPA from The George Washington University.